Refund policy

Return & Refund Policy

Last Updated: July , 2026

At FoundMyThing, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as received.

  • Be returned in its original packaging with all accessories, manuals, tags, and free gifts (if any).

  • Be free from scratches, damage, stains, or signs of use.

  • Be accompanied by your Order ID, invoice, or proof of purchase.

Returns requested after 7 days from the date of delivery will not be accepted.

Unboxing Video Requirement

To ensure a smooth and hassle-free return or replacement process, customers must record a clear, continuous unboxing video from the moment the sealed package is opened until the product and all contents are fully inspected.

The video should clearly show:

  • The sealed package before opening.

  • The shipping label.

  • The complete unboxing process without any cuts or edits.

  • The condition of the product and all accessories.

An unboxing video is required for claims related to:

  • Damaged products

  • Defective products

  • Wrong items received

  • Missing items or accessories

Claims for damaged, defective, missing, or incorrect products may be rejected if a valid, uninterrupted unboxing video cannot be provided. This requirement helps us verify claims fairly and protects both our customers and our business from fraudulent claims.

How to Request a Return

To initiate a return, please contact us within 7 days of delivery at:

Email: hellofoundmything@gmail.com

Please include:

  • Order Number

  • Product Name

  • Reason for Return

  • Clear photos or videos of the product (if applicable)

  • Unboxing video (for damaged, defective, missing, or incorrect item claims)

Our support team will review your request within 1–2 business days.

Please do not return any product without receiving approval from our support team. Returns sent without prior authorization may not be accepted.

Return Shipping

Once your return request is approved, FoundMyThing will take care of arranging the return of the product to our warehouse. Our support team will schedule a return pickup or provide the necessary return shipping instructions, depending on your location and the courier service available.

Please do not send the product back on your own unless instructed by our support team. Returns sent without prior approval may not be accepted.

If the return is due to a damaged, defective, incorrect, or incomplete item, FoundMyThing will bear the return shipping cost.

For returns due to a change of mind, incorrect order, or personal preference, the customer may be responsible for the return shipping charges, which will be communicated during the return approval process.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • Missing accessories or parts

Please contact us within 48 hours of delivery with clear photos/videos and your unboxing video so we can investigate and resolve the issue promptly.

Failure to report the issue within this period may affect your eligibility for a replacement or refund.

Items Not Eligible for Return

The following items are not eligible for return unless they are received damaged or defective:

  • Personal care and hygiene products that have been opened or used.

  • Customized or personalized products.

  • Digital products.

  • Gift cards.

  • Clearance or sale items.

  • Products damaged due to misuse, negligence, improper handling, water damage, or unauthorized repairs.

  • Products showing signs of use, wear and tear, or accidental damage after delivery.

If you are unsure whether your product is eligible for return, please contact our support team before placing a request.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, or color, please request a return (if eligible) and place a new order after your return has been approved.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, approved refunds will be processed through UPI, Bank Transfer, or another approved electronic payment method. Refunds cannot be issued in cash.

Refunds

Once we receive your returned product, it will undergo a quality inspection.

If your return is approved:

  • Refunds will be processed within 5–7 business days after inspection.

  • Your bank or payment provider may require additional time to reflect the refund in your account.

If your return does not meet our eligibility criteria, the refund may be declined, and the product may be shipped back to you.

Partial Refunds

A partial refund may be issued if:

  • The product is returned with missing accessories.

  • The original packaging is damaged.

  • The product shows signs of use.

  • Parts or components are missing.

The refund amount will be determined after inspection by our quality team.

Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

FoundMyThing reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or unforeseen circumstances. In such cases, a full refund will be issued.

Fraud Prevention

FoundMyThing reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims.

  • Excessive or repeated return requests.

  • Misuse of the Return & Refund Policy.

  • Products intentionally damaged after delivery.

  • Missing original contents or accessories.

Each request is reviewed individually to ensure a fair resolution for all customers.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery in accordance with applicable consumer protection laws.

The product must remain unused, in its original packaging, and accompanied by proof of purchase.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

FoundMyThing

Email: hellofoundmything@gmail.com

We are committed to providing a fair, transparent, and hassle-free shopping experience for all our customers.