Refund policy

Return & Refund Policy

Last Updated: July, 2026

At FoundMyThing, we are committed to delivering high-quality products. As we sell electronic products, we do not accept returns or provide refunds for change of mind, incorrect orders, or personal preference.

Return & Refund Eligibility

Returns and refunds are accepted only if the product:

  • Arrives damaged during delivery.

  • Has a manufacturing defect.

  • Is not functioning as intended upon first use.

  • Is different from the item ordered.

  • Has missing parts or accessories.

If your issue does not fall into one of the above categories, your return or refund request will not be approved.

7-Day Defect Reporting Period

Any eligible issue must be reported within 7 days of receiving your order.

Requests made after 7 days of delivery will not be accepted.

Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for all claims involving:

  • Damaged products

  • Defective or non-working products

  • Wrong products received

  • Missing items or accessories

The video must clearly show:

  • The sealed package before opening.

  • The shipping label.

  • The complete unboxing process without cuts or edits.

  • The condition of the product and all included accessories.

Claims submitted without a valid, uninterrupted unboxing video may be rejected.

How to Request a Return

Email us at:

hellofoundmything@gmail.com

Include:

  • Order Number

  • Product Name

  • Description of the issue

  • Clear photos or videos

  • Unboxing video

Our support team will review your request within 1–2 business days.

Do not return any product without prior approval from our support team.

Return Shipping

If your claim is approved, FoundMyThing will arrange the return of the product to our warehouse.

If the product is confirmed to be damaged, defective, incorrect, or not working due to a manufacturing fault, we will bear the return shipping cost.

Do not ship the product back unless instructed by our support team.

Inspection & Refund

Once the returned product reaches our warehouse, it will undergo inspection.

If the issue is confirmed to be a manufacturing defect or shipping damage:

  • A full refund or replacement (subject to stock availability) will be provided.

  • Refunds are processed within 5–7 business days after inspection approval.

If inspection determines that:

  • the product is working correctly,

  • the issue resulted from improper installation, misuse, accidental damage, water damage, electrical damage, or normal wear and tear,

  • or no manufacturing defect is found,

the return request will be rejected, no refund will be issued, and the product may be returned to you.

Non-Returnable & Non-Refundable Cases

We do not accept returns or refunds for:

  • Change of mind.

  • Ordering the wrong product.

  • Product no longer needed.

  • Personal preference.

  • Minor cosmetic variations that do not affect functionality.

  • Damage caused by misuse, improper installation, negligence, water exposure, modification, or unauthorized repairs.

  • Products showing signs of use beyond normal testing.

  • Missing original accessories or packaging.

  • Requests made after the 7-day reporting period.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once shipped, orders cannot be cancelled.

Fraud Prevention

FoundMyThing reserves the right to reject any return or refund request involving:

  • False or fraudulent claims.

  • Edited or incomplete unboxing videos.

  • Missing product contents.

  • Intentional damage.

  • Abuse of this Return & Refund Policy.

Contact Us

FoundMyThing

Email: hellofoundmything@gmail.com

We are committed to resolving genuine manufacturing defects and shipping-related issues quickly and fairly.